FAQ

1. What products do you offer?
We specialize in providing genuine license keys for Windows operating systems and Microsoft Office products. All keys are delivered digitally.

2. How long does it take to receive my product key?
We ship keys via email within 5 minutes to 2 hours, depending on the time of day and order volume. Orders placed during business hours are typically processed faster.

3. How will I receive my product key?
Once your payment is confirmed, your product key will be sent to the email address provided during checkout.

4. What payment methods do you accept?
We accept paypal as a secure payment method, we may add more in the future.

5. What if my key doesn't work?
If the key you received does not work, please contact us within 48 hours. We will guide you through troubleshooting and, if necessary, provide a replacement or a refund, as outlined in our Return Policy.

6. Are the keys you sell legitimate and genuine?
Yes, we sell 100% genuine and valid license keys. These keys are legal and will allow you to activate your Microsoft software.

7. Can I get a refund if I change my mind?
Refunds are only available if the key you receive does not work after troubleshooting. We do not offer refunds for change of mind or incorrect purchases, so please ensure you are ordering the correct product.

8. Can I install the key on multiple devices?
Most of our keys are for single-use activation, meaning they can be used on one device. Please refer to the product description for details on the license type (e.g., single-use, multi-use).

9. What versions of Windows and Office are supported?
We offer keys for various versions of Windows (e.g., Windows 10, Windows 11) and Microsoft Office (e.g., Office 2019, Office 2021). Check the product listing to ensure the key you are purchasing matches the version you need.

10. How can I contact customer support?
You can contact us via the contact form on our website. We aim to respond to all inquiries as quickly as possible.

11. Can I track my order?
As all keys are delivered digitally via email, there is no need for traditional shipment tracking. However, you will receive an order confirmation and then a separate email with your key.

12. What if I entered the wrong email address?
If you accidentally entered an incorrect email during checkout, please contact us immediately with your order details so we can resend your key to the correct email address.

13. Is there a limit to how many keys I can purchase?
There is no strict limit, but large orders may require additional verification. Contact us if you need a bulk purchase or have any concerns.